Shipping Methods and Rates
Orders are processed and shipped within 24 hours of order receipt or credit card approval on weekdays, excluding holidays. Please note, Custom (CU- skus) and Gold items (G- skus), AU-, INOX-, SPK-, Q-, SR-,made in-house have a 7-10 day production time prior to shipping.
If you do not receive an order shipment notification and it has been more than 48 hours, please contact our customer service team email@example.com
(Monday-Friday 9am-5pm EST).
Please make certain when entering your order Bill To and Ship To information, you include the current BILL TO ADDRESS in order to VERIFY, AUTHORIZE, and PROCESS your order.
You will be able to select your shipping rate option during checkout.
The following flat fee shipping and handling costs apply:
USPS 2 - 7 business day delivery $2.99 (Average Delivery Time Not Guaranteed)
(FREE Delivery option with $24.99 order grand total) (the grand total is your order total amount following any discounts and applicable taxes)
USPS Priority (with Delivery Confirmation) 2 - 3 business day average delivery $5.99
(Average Delivery Time Not Guaranteed)
UPS Ground (with Delivery Confirmation) 2 - 7 business day delivery $6.99
(Guaranteed Delivery in 2-7 Days)
UPS 3 Day Air (with Delivery Confirmation) 3 business day delivery $10.99
(Guaranteed Delivery in 3 Days)
UPS 2nd Day Air (with Delivery Confirmation) 2 business day delivery $14.99
(Guaranteed Delivery in 2 Days)
UPS NEXT Day Air (with Delivery Confirmation) Next Business Day delivery $34.99 (Guaranteed Next Business Day Service)
Please note USPS Priority delivery is not a guaranteed 2-3 business day delivery option. This delivery service is an estimated delivery time of 2 - 3 business days on average.
International orders are shipped for FREE when you select the First Class International Delivery option with a shopping cart subtotal of $24.99 or higher.
The Standard First Class shipping rate to Canada is $5.99. For all other International Countries the rate is $8.99.
For Faster delivery service, please select Priority Mail International at a rate of $24.99 regardless of order size (6-10 business day delivery). First Class International Delivery time is based on custom regulations, package volume, etc and varies for each destination.
Requirements for a Return
- Return items must be in new condition
- Return items must include all original packing and contents including accessories
- Return items must be unused / unworn
- Return must be received within 15 days of delivery date*
- No returns will be accepted on items made from 14k Gold or Sterling Silver, Custom or Personalized items, or on items whose product number begins with Q-, SR-, G-, AU-, CU-, INOX-, or SPK-
*Please Note: A 25% restocking fee is charged for items returned outside of the fifteen (15) day return window.
How do I return an item?
Email us at firstname.lastname@example.org (Monday - Friday 9am -5pm EST) with the following information:
- Order Number
- Item to return
- Item condition
- Why item is being returned
We will get back to you within 24 - 48 Business Hours. We are closed on Saturday & Sunday, as well as ALL major HOLIDAYS.
How will Body Candy resolve my return?
We process store credits for the cost of the item with no exceptions. Because of the nature or our product, Refunds are not an option.
Once customer service receives your complete information and confirms that all return requirements for your order have been met you will receive authorization for your return.
Print the authorized return and include it in your return packaging. Please send your return items and return authorization form to the address provided within fifteen (15) days of your original purchase date.
I sent my return! How soon will it be processed?
When we receive your return it will take 3 to 5 days to process. When processing is complete you will receive an email that confirms your return authorization and we will process your store credit for the return.
Body Candy Return Policy regarding Defective or Incorrect Items
If you received a broken or defective item, please email Customer Service at email@example.com (Monday - Friday 9am -5pm EST).
Return Policy on Custom and Personalized Items
Because custom and personalized jewelry is made to order with specific customer requirements in mind, we are not able to process returns for any Custom or Personalized items.